Designed primarily for consultants, system administrators and approved subcontractors worldwide that assist Genesys partners and customers in planning, installation and configuration of Genesys GVP solutions. This certification validates the candidate’s comprehensive understanding of the Genesys Voice Platform solution components related to voice platform interactions. A Genesys Certified Professional 7 – System Consultant for the Voice Platform is recognized as having achieved a foundation knowledge in implementation procedures, basic troubleshooting and maintenance of the Genesys voice platform products.

Recommended Preparatory Track for GCP7-CVP

In order to achieve the GCP7-CVP designation, candidates must pass a rigorous certification exam which tests mastery and understanding of the solutions and skill-sets specified below. Genesys University highly recommends that candidates seeking certification follow the certification preparatory track shown below. The preparatory track, coupled with hands-on experience will increase the probability of passing the exam.

Course descriptions are linked from the diagram.

Genesys Voice Platform Overview 7

GVO 7 - 1 day

Genesys Voice Platform: Installation
and Configuration 7

GVI 7 - 4 days
Click on the course to read the description.

The GCP7 - CVP exam topics are organized into ten topic categories with descriptions of the corresponding knowledge and skillsets that represent the tasks required by a System Consultant when installing, implementing and supporting a Genesys Voice Platform solution. These knowledge and skillsets might be obtained from the training courses, a sales presentation, reading technical documentation or working with GVP at a foundation level.

1.   GVP Architecture and Product Overview

• This includes the ability to describe the Genesys Voice Platform architecture and to provide an overview of what the GVP platform can do.
  • Overview of GVP architecture
  • Overview of GVP network architecture
  • Functions of the Element Management Provisioning System (EMPS)
  • Describe the functions of the Voice Communication Server (VCS) and IP Communication Server (IPCS)
  • Describe High Availability
  • Overview of Genesys Studio
  • Overview of how Genesys uses VXML and which VoiceXML specification version is supported

2.   GVP Deployment Planning

• This includes the ability to explain single-tenancy as well as multi-tenancy deployment requirements and also includes the ability to consider CIM/Routing and Outbound Integration features when deploying GVP.
  • List the items to consider when determining a GVP deployment
  • Describe GVP deployment options
  • Identify specifics to meet sizing and architecture considerations
  • Explain what caching is used for and what is cached
  • Overview of CIM, Routing and Outbound integration as it pertains to deployment planning
  • VCS component behavior with in-front and behind switch configurations

3.   GVP Components

• This includes the ability to identify and describe the GVP components and their functions.
  • Describe the primary GVP components and their functions:
    • GDT
    • VCS
    • IPCS
    • IPCM
    • EMS
    • EMPS
    • GVP Portal
  • Familiarity with supported Third Party components
  • Describe the GVP Call Session Flow
  • Describe the core telephony and advanced features
  • Describe the LDAP Database as used by GVP

4.   GVP Installation and Configuration

• Knowledge and skillsets that demonstrate the ability to perform a basic installation and to set options that affect how GVP components behave.
  • Using the GDT
  • Identify the MRCP supported vendors
  • Describe installation requirements and reminders
    • Voice Communication Server (VCS) Installation and Configuration
    • IP Communication Server (IPCS) Installation and Configuration
  • Identify the IP Call Manager components and what they manage or control
  • Familiarity with the function of the SIP Session Manager and SIP Messaging
  • Describe how to perform a basic GVP installation validation
  • Describe how to use the GVP Deployment Tool (GDT) to install GVP for single-tenancy
  • Explain differences between a single-tenant and multi-tenant deployment
    • Describe default configurations

5.   GVP Integration

• Knowledge and skillsets that demonstrate the ability to describe how GVP interfaces with other Genesys products through Genesys Framework.
  • Overview of CIM Integration
  • IVR Interface Components
  • GVP Communication with IVR Server
  • Communication with IVR Server Client now called Genesys Queue Adapter (GQA)
    • Which tags are sent by the IVR Server Client to IVR Server and when
  • Interaction with Universal Routing Service (URS)
  • Overview of GVP and SIP Server
  • Proactive Notification
  • GVP Outbound Notification Manager (OBN) and Outbound Contact System (OCS)
  • Overview of Virtual Hold Technology (VHT)

6.   Outbound Calling

• Knowledge and skillsets that demonstrate how to use GVP for outbound calling
  • Overview of Outbound Calling Features
  • Overview of Interaction with Outbound Contact System (OCS)

7.   EMPS Architecture and Provisioning

• Knowledge and skillsets that demonstrate the ability to install and configure GVP components for
  • Describe the EMPS architecture
  • Overview of the LDAP Database
  • Describe how to install the Element Management Provisioning Server (EMPS)
    • Accessing EMPS
  • Identify requirements for provisioning the IVR Profile
    • Adding new profile requirements
  • Describe application provisioning

8.   GVP Reporting

• GVP Reporting includes the ability to provide an overview of the GVP reporting options available for GVP.
  • Identify GVP Reporting Options (Voice Application Reporter)
  • Describe VAR architecture at a high level (such as what databases are supported)
  • High level overview of Info Mart and its integration with GVP

9.   GVP Log Analysis

• GVP Log Analysis includes understanding GVP internal logging and how to read GVP logs.
  • Describe GVP component process log files
  • Identify GVP log file mechanics
  • Describe logging levels
  • Setting custom logging levels

10.   GVP Monitoring and Troubleshooting Techniques

• GVP Monitoring and troubleshooting techniques include the knowledge and skillsets that demonstrate the ability to identify, diagnose, and resolve problems with Genesys components in production. This differs from “Installation validation” in that it may show the deeper and/or broader understanding of Genesys that comes with working with the product six months or more.
  • Identify and describe the status or behavior of a GVP component including:
    • IVR Server Client
    • Bandwidth Manager
    • EMS Launcher
    • Events Collector
    • Login Server
    • Call Status and Network Monitors
    • OBN Manager
  • Using the Element Management System (EMS) GUI to monitor a VCS

Click on the course to read the description.

16. Which of the following features can be changed using the Element Management System (EMS) GUI when
monitoring a VCS?
A. the log level for each process
B. the default directory for logging
C. the Behind or In-Front configuration for that particular VCS
D. the speech recognition vendor for that particular VCS
Answer:A

17. When would you use the Import Server Instance CSV feature in EMPS?
A. Never. This feature is not available through the EMPS
B. Any time you want to make a change to any of the parameters in EMPS
C. You want to start the Watchdog service
D. When numerous changes are needed with servers or configuration of various components for a server and in
conjunction with Genesys Technical Support
Answer:D

18. Under what circumstances is a username and password required to access the EMPS?
A. Never. By default, a username and password is not required since EMPS is only used for monitoring purposes.
B. Always. When opening EMPS Login screen, the system will require users enter their username and password.
C. Only when the EMPS is being accessed from a remote workstation. You are automatically authenticated and
can log in from a local machine.
D. Only when using SunOne Directory Server because OpenLDAP has no built-in security for the EMPS login
screen.
Answer:B

19. The ability to record the caller’s speech for application analysis is configured in an IVR Profile within the
EMPS and is referred to as __________.
A. OA&M
B. EMS Runtime
C. Enable ASR Transcoding
D. Enable ASR Logging
Answer:D

20. The process on the VCS/IPCS that starts the other component processes is the __________.
A. Page Collector
B. IVR Server Client
Pass4Side Genesys GE0-703

C. Call Flow Assistant
D. WatchDog
Answer:D

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